Sample Training Program to Improve the Business Operation Part 1
CORPORATE BACKGROUND
Southern Luzon Technological College Foundation has 200 total numbers of employees working for the following department: Registry, Accounting, HRD, Marketing, Technical, Facility (includes the maintenance and security), Library, Faculty, Call Center and BPO.
SLTCFI is a corporation, with family members as its incorporators. Most of its employees are also related to the President and if not graduates from the school. There are employees who have been working with the company for 15-30 years who also have their relatives and siblings working at the institution.
TRAINING NEEDS ANALYSIS
360 Degrees feedback was given to the employees. Consist of self assessment, evaluation from the supervisor and hr department. The following criteria were considered: JOB KNOWLEDGE, TECHNICAL SKILLS, and ATTENDANCE AND ATTITUDE. See below for the result of evaluation of school custodian, office aides and
| POSITION | EVALUATION RESULT/COMMENTS |
|
SCHOOL CUSTODIAN |
3 OUT 6 got POOR ratings under the criteria of ATTITUDE. This was based from the record of issued memo of the HR Department. Most cases found falls under Negligence or carelessness in the performance of duties. |
|
OFFICE AIDES
|
Per Supervisors evaluation and comments still needs constant supervision. Still need to be told about the tasks. Also lacks knowledge about the services offered. Finds it hard to decide on stressful situations. |
|
TECHNICIANS
|
After the evaluation, results were discussed to the employees. It was found out that most employees were not well oriented about their jobs. Some says they were not feed by sufficient information about their jobs and there were times that they feel floating because they really don’t know their specific tasks.
Some employees are also incompetent because they lack knowledge about the position and have not undergone trainings that will develop their skills needed for the job.
